Please reach us at startthepuzzle@gmail.com if you cannot find an answer to your question.
I understand that the puzzle piece symbol has been debated within the autistic community, with concerns that it may imply something is missing or incomplete about neurodivergent individuals. I want to be clear—this is not what I believe. For me, Start the Puzzle represents supporting a journey—a journey of understanding for both neurodivergent and neurotypical individuals. Every person—autistic or otherwise—is whole, valuable, and worthy. Neurodivergence is not something that needs to be “fixed” or “completed.” My approach is about empowerment, respect, and celebrating differences.
To reflect this, I have incorporated a gold infinity symbol into my logo. Gold represents value, strength, and recognition, aligning with the idea that neurodivergent individuals are not just accepted but truly appreciated. The infinity symbol, widely embraced by the autistic community, signifies the diversity of experiences and the limitless potential of every individual.
Email a query, complete the referral form or give us a call. I will be in contact to discuss your needs and next steps. If my consultancy is not the right fit, another avenue may be suggested.
Start the Puzzle operates remotely to provide flexible, accessible support to clients regardless of their location. Our remote setup allows us to reach and assist a broader audience. By leveraging technology, we can offer high-quality services and personalised support without the limitations of geographical boundaries. This approach aligns with our commitment to making our services as inclusive and convenient as possible for everyone.
There is a growing demand for support for families and schools, particularly during the often lengthy waiting period for an official diagnosis. Many parents and schools are seeking guidance and strategies to support their child's needs in the interim.
Once we have finalised your package, you will receive a payment link. Alternatively, payment via bank transfer is also accepted.
I can not diagnose. An Autism diagnosis should ideally be made by a multi-disciplinary team with appropriate skills and training. Team members commonly include Paediatrician, Speech and Language Therapist, Clinical Psychologist, Occupational Therapist and/or Educational Psychologist.
First talk to your GP or school SENCO. The pathway for an autism diagnosis may include assessment from a community paediatrician, Speech and Language Therapist or Educational Psychologist. This process is currently taking over 60 weeks.
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Our mentoring sessions are delivered remotely online, providing a safe and supportive space for children and young people. Sessions may include discussions about thoughts and feelings, engaging activities, and the development of practical strategies. Each session is tailored to the individual's needs, ensuring they feel understood, supported, and empowered.
Sessions are scheduled for 30 minutes each. The minimum guaranteed time is 25 minutes, allowing for necessary administrative tasks such as note-taking and correspondence with parents/carers. 45 minute sessions are also available.
The length of mentoring sessions is entirely flexible and depends on the needs of the child or young person. Parents and carers can decide on the duration, with no set minimum or maximum number of sessions. Support can be ongoing or short-term, depending on what works best for the individual.
Start The Puzzle offers guidance and mentorship, not therapy. While I can support and encourage your young person, I cannot force them to discuss anything they are not ready to share. The supportive aspect of the sessions comes through one-to-one, person-focused, low-demand interactions. Building trust and comfort may take varying amounts of time for different individuals.
Full payment is due before the session takes place.
Schools may be able to fund sessions through their SEN budget or an individual's EHCP plan. You will need to discuss this with the school.
Rescheduling is possible but please note that a new date or time may not be immediately available due to tight scheduling.
You can cancel your sessions, but please note that refunds will not be issued.
The most common reasons are my caseload is full or your child’s needs may be better dealt with via another service. Where possible, a reason will be provided by email.