Frequently Asked Questions

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How do I get in contact?

Email a query, contact via telephone or email a completed referral. I will be in contact to discuss your needs and next steps. If my consultancy is not the right fit, another avenue may be suggested.  

How do I pay?

Once we have finalised your package, you will receive a payment link. Alternatively, payment via bank transfer is also accepted.

When do I pay?

Payment must be made in full prior to the agreed date of the consultation, mentoring or tutoring session.

Why was my referral not accepted?

The most common reasons are my caseload is full or your child’s needs may be better dealt with via another service. Where possible, a reason will be provided by email.   

Why is Start the Puzzle remote?

Start the Puzzle operates remotely to provide flexible, accessible support to clients regardless of their location. Our remote setup allows us to reach and assist a broader audience. By leveraging technology, we can offer high-quality services and personalised support without the limitations of geographical boundaries. This approach aligns with our commitment to making our services as inclusive and convenient as possible for everyone.

What are the mentoring sessions?

These sessions are remote and take place online or via the telephone. We may discuss thoughts and feelings, complete activities and work on developing strategies. Each session is personalised to ensure the child/young person feels supported.

How do I book a mentoring session or package?

Email a completed referral form or submit a general query on the website.

How long does each mentoring session last?

Sessions are scheduled for 30 minutes each. The minimum guaranteed time is 25 minutes, allowing for necessary administrative tasks such as note-taking, correspondence with parents/carers, and smooth transitions between sessions. 

Can I have more than one mentoring session per week?

Yes, you can schedule more than one session per week, subject to availability.

How long do I need to have mentoring sessions for?

The duration of sessions is flexible and determined by the needs of the child/young person and the discretion of the parent/carer. There is no minimum or maximum duration for ongoing sessions.

My child/young person hasn’t started talking about their worries. When does the therapy start?

Start the Puzzle offers guidance and mentorship, not therapy. While I can support and encourage your young person, I cannot force them to discuss anything they are not ready to share. The supportive aspect of the sessions comes through one-to-one, child-focused, low-demand interactions. Building trust and comfort may take varying amounts of time for different individuals.

When do I pay for the  mentoring sessions?

Please send in a referral form or an email. I will contact you  to arrange the times and dates for the sessions. Full payment is due before the first session is due to take place.

Can I get my mentoring sessions funded?

Schools may be able to fund sessions through their SEN budget or an individual's EHCP plan. This has to be discussed by you with the school.

Is my child safe in the mentoring sessions?

Absolutely. I hold an enhanced DBS check and have received safeguarding training. 

Can I reschedule my mentoring session?

Rescheduling is possible but please note that a new date or time may not be immediately available due to tight scheduling.

Can I cancel my mentoring sessions?

You can cancel your sessions, but please note that refunds will not be issued.

Why is this service needed?

There is a growing demand for support for families and schools, particularly during the often lengthy waiting period for an official diagnosis.  Many parents are seeking guidance and strategies to support their child's needs in the interim.  

Do you diagnose?

I can not diagnose.  An Autism diagnosis should ideally be made by a multi-disciplinary team with appropriate skills and training.   Team members commonly include:  Paediatrician, Speech and Language Therapist,  Clinical Psychologist, Occupational Therapist and/or Educational Psychologist. 

How can I get a diagnosis? 

First talk to your GP or school SENCO. The pathway for an autism diagnosis may include assessment from a community paediatrician, Speech and Language Therapist or Educational Psychologist.  This process is currently taking over 60 weeks.
https://www.england.nhs.uk/wp-content/uploads/2023/04/Autism-Pathway.jpg 

Email: startthepuzzle@gmail.com

Number: 07893 943497